Apologise to alizep and flourhurricane but as you probably guessed, the laptop was not fixed yesterday. I went in to PC World and apparently they rebooted it no problem, but when it started up again, all these lines came up and started criss-crossing on the scene. So it might be a motherboard problem, which is far more serious and costly. So I might have to get another laptop because this one is just out of warranty (what a co. The guy apologised for me walking all the way there for nothing but I wanted to know what was going on. I'd been waiting all day for a call to tell me it was fine, because the guy on Sunday told me it was a matter of hours, and nothing. So a courtesy update might have been in order.